About Japan Airlines
Japan Airlines (JAL) is renowned for its exceptional hospitality, operational efficiency, and focus on customer satisfaction. With its main hub at Tokyo Haneda and Narita airports, JAL connects travelers across Asia, Europe, the Americas, and beyond. The airline provides a seamless flying experience enhanced by modern technology, a user-friendly mobile app, and its award-winning cabin crew.
How to Book a Flight with Japan Airlines
Online Booking
- Visit the official website or download the Japan Airlines mobile app.
- Enter travel details such as departure city, destination, dates, and passenger count.
- Select from available flights and cabin classes including Economy, Premium Economy, Business, or First Class.
- Review extras like seat selection, baggage, or travel insurance if required.
- Log in to your JAL Mileage Bank account or proceed as a guest.
- Provide traveler details and complete secure payment.
- Receive your booking confirmation and e-ticket instantly via email or app notification.
Offline Booking
Passengers may also book directly by visiting JAL ticket offices or airport counters. Staff members assist with flight options, explain fare classes, and apply relevant promotions. After payment, travelers receive printed or electronic tickets immediately.
Customer Support
Japan Airlines also offers support through dedicated customer helplines and official social media platforms. Travelers can request booking changes, raise queries, or seek assistance with mileage redemption.
In-Flight Experience
Japan Airlines provides passengers with spacious seating, high-quality dining, and personalized services. Travelers with dietary restrictions or religious needs can pre-order special meals. In-flight entertainment, Wi-Fi, and attentive crew ensure a relaxing journey.
Baggage Policy
Carry-On Baggage
Each passenger may carry one cabin bag plus one personal item, such as a handbag or laptop. Items must fit within the overhead compartment or under the seat. Weight and size restrictions vary by route and cabin class.
Checked Baggage
Baggage allowance depends on fare class and destination. Loyalty program members and higher-tier travelers may enjoy additional free baggage. Passengers can purchase extra allowance online or at the airport.
Frequently Asked Questions
Japan Airlines’ Mileage Bank program allows members to earn miles on flights, partner airlines, hotels, and purchases. Miles can be redeemed for flight tickets, upgrades, hotel stays, or car rentals. Elite status members enjoy additional perks such as lounge access, extra baggage allowance, and priority boarding.
Passengers can accumulate miles by flying with JAL or partner airlines, using co-branded credit cards, booking hotels, or converting reward points from other programs into JAL Mileage Bank. Higher-class fares also earn a larger percentage of miles.
Yes. Japan Airlines is a member of the Oneworld alliance. Travelers can use their JAL miles for flights on partner airlines, making it easy to access more destinations globally while enjoying rewards and upgrades.